Refund Policy
Draft for legal review before commercial launch.
Checkout is currently disabled while CVZA is under development. No live customer payments are being accepted yet.
When payment is enabled
Refund requests should be reviewed manually for technical delivery failures, duplicate charges, or cases where a paid order cannot be completed because of a platform fault. A paid order cannot restore CV content that the customer has deleted from their browser workspace.
Support
Customers should contact support with their payment reference, approximate payment time, and package purchased. They should not email CV content unless support specifically asks for limited information needed to resolve the issue.